Privacy Policy

What we collect

Handycom Craft Australia collects enquiry, order and upload details so we can respond to customers, prepare pricing, manufacture labels to specification and keep a record of project communication.

We only request information needed for the service — name, company, email, phone, project message, label specifications and any files, drawings or artwork you choose to upload or design with us.

How we use it

Information you provide is used to quote, confirm and produce your order, to communicate with you about your enquiry or order status, and to keep accurate business and production records.

We do not use your information for unrelated marketing without your consent, and we do not sell your information to third parties.

Files & artwork

Uploaded drawings, artwork and label designs are stored securely and used solely for preparing your quote and manufacturing your order. They are retained for our production and warranty records and are not shared outside Handycom Craft Australia except where required to fulfil your order (for example, with a freight or production partner).

Data storage & security

Information is stored securely in our website database and file storage, with access limited to staff who need it to process your enquiry or order.

Your rights

Customers can request access to, correction of, or deletion of their personal information at any time by contacting Handycom Craft Australia using the details on our Contact page.